Support
Frequently asked questions
Answers to the questions people most often have about what Jenora is, how it works, and how it handles your privacy.
Getting Started
Is Jenora available now?
Jenora is available to download now on the App Store, and Google Play is in final review. The download page will always show the latest install options.
What devices and platforms does Jenora work on?
Jenora is being built for iOS and Android, with a full web app you can use in any browser - no app store required. Your account and data sync across devices, so you can move between your phone and a larger screen depending on what you're doing.
How much does Jenora cost?
Jenora is free to join during early access. Our plan is for core tools - like daily check-ins and crisis resources - to remain free, with more advanced features such as AI-guided support and full plan personalization available as part of a premium subscription. We'll share full pricing details as we get closer to launch.
What happens when I first open Jenora?
Onboarding starts with a guided self-discovery process - space to slow down and identify what actually matters to you, often for the first time. From there, Jenora builds an initial roadmap around your values, goals, and starting point, which you can revisit and adjust as things change.
Do I need to connect health data like Apple Health to use Jenora?
No. Connecting health data such as sleep, heart rate, or activity is completely optional and read-only. If you choose to connect it, Jenora can help you explore patterns between your biometrics and how you feel - but the core experience works fully without it, and you can disconnect at any time.
Clinical Scope
Is Jenora a replacement for therapy?
No. Jenora is a wellness and self-help tool, and it does not create a therapist–client relationship. It can be used as a supplement to professional care, but never as a replacement for it. If you're experiencing symptoms of a mental health condition, please consult a licensed mental health professional.
What happens if I'm in crisis while using Jenora?
Jenora is not a crisis service and cannot monitor your wellbeing in real time. If you enter text or use features that trigger Jenora's safety flow, the app can surface emergency resources and hotline numbers for your area — when you've given it permission to use your location, and where local numbers are available — and direct you toward immediate professional or emergency help. It's a good idea to save your local crisis line in your phone in advance, since Jenora itself cannot provide emergency assistance.
Is Jenora a clinical or medical product?
No. Jenora is a personal wellness and self-help application — not a medical device, a clinical treatment platform, or a regulated health service. Its roadmaps, exercises, and AI-generated insights are provided for informational, educational, and self-improvement purposes, and are not reviewed or endorsed by a licensed mental health professional before being shown to you.
Privacy & Data
How does Jenora protect my data?
Jenora encrypts your data both in transit (using TLS) and at rest using industry-standard methods, and limits system and staff access through role-based controls — any staff access is logged, reviewed, and bound by confidentiality obligations. The app runs on Google Firebase, a SOC 2 Type II and ISO 27001 certified platform. No method of storage or transmission is 100% secure, but we apply industry-standard measures throughout to protect your data.
Can my therapist see what I write in Jenora?
Only if you choose to share it. A connected therapist cannot view any of your data until you explicitly link your account and select which categories to share, and you can change or revoke that access at any time from within the app. Revocation is immediate — once you revoke access, your therapist loses visibility right away — and all therapist access to your data is logged for accountability.
Does Jenora sell or share my information?
No — Jenora does not sell, rent, or trade your personal information. We share data only in narrow circumstances: with service providers who help operate the app (such as our hosting and AI infrastructure, under strict data-processing agreements), with a connected therapist when you've explicitly consented, when required by law, or when necessary to prevent imminent harm to you or others.
How Jenora Works
What is the Three Zones framework?
The Three Zones framework is Jenora's structured approach to categorizing your daily routines, boundaries, and risks. It divides your plan into three areas — the Green Zone (stay grounded in what supports your wellbeing), the Yellow Zone (catch warning signs and drift early), and the Red Zone (identify what puts your progress and health at risk).
What does Jenora mean by 'drift'?
Drift is Jenora's term for subtle, gradual changes in habits, emotions, thoughts, body signals, or environment that can happen before a larger setback. Jenora helps users identify and track personally meaningful warning signs across five areas — Emotional, Environmental, Cognitive, Somatic, and Behavioral — so changes and recurring combinations may be easier to notice over time. Drift is not a diagnosis, prediction, or proof that a crisis will occur.
What frameworks is Jenora built on?
Jenora is built around three core ideas: Values (anchoring your goals and daily actions in what matters most to you), the Three Zones (a simple framework for staying grounded, catching warning signs early, and identifying what puts your progress at risk), and Patterns (learning from the thoughts, emotions, behaviors, and routines that shape your path, so you can adjust earlier and move forward with more clarity).
What is Jenora's personalized roadmap?
Your roadmap is a structured plan built around your values, goals, and where you're starting from. It gives your days direction through phases rather than a one-size-fits-all program, and it adapts over time as you make progress, your goals change, or your check-ins reveal new patterns.
Does Jenora use AI?
Yes - AI powers features like journal reflection summaries, an in-app companion, and personalized roadmap suggestions, and these are clearly labeled as AI-generated in the app. AI-generated content is not reviewed by a licensed mental health professional before it's shown to you and is never used to produce diagnoses or clinical assessments. You can opt out of AI features and still use the rest of Jenora - see our AI Disclosure for full details.
What is the Distress Lab?
The Distress Lab is a short, guided exercise for moments when an urge, craving, or wave of distress feels overwhelming. It walks you through noticing where the feeling shows up in your body, getting curious about it instead of fighting it, breathing with it for about a minute, and then checking whether the intensity has shifted. It's based on urge surfing and acceptance-based approaches - the goal isn't to make the feeling disappear, but to help you stay present without acting on it.