Support
Frequently asked questions
Answers to common questions about Jenora's Life in Sync system, compass navigation, pricing, privacy, and how it works alongside professional care.
The Jenora Compass & Life in Sync
What does 'Life in Sync' mean in Jenora?
Life in Sync means knowing what matters to you, understanding what keeps you well, recognising when you are drifting, and knowing how to find your way back. It is not about living a flawless life or chasing perfection; it is a practical daily system that keeps your actions aligned with your core values and wellbeing.
How does the Jenora Compass work instead of traditional 'zones'?
The Jenora Compass is a dynamic navigation framework that tracks your direction of travel rather than placing you in rigid psychological boxes. It helps you recognize three natural states: In Sync 🟢 (the habits, routines, and relationships that keep you well), Drifting 🟡 (early shifts in sleep, mood, or behavior that signal you are moving away from what matters), and Off Course 🔴 (high-risk patterns and critical boundaries you want to protect yourself from).
Why does Jenora avoid streaks and wellness percentages?
Jenora rejects punitive streaks and arbitrary percentage scores because missing a day should never trigger guilt or derail your progress. Instead, we use state-based Daily Alignment and the 'Anchor + 1' approach, focusing on steady progress over perfection and giving you gentle ways to reset whenever life gets off track.
What evidence-based frameworks is Jenora built on?
Jenora integrates principles from Acceptance and Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), and Three Circles recovery models into an intuitive daily compass. By linking your core values to concrete daily actions, tracking behavioral patterns, and providing somatic tools like urge surfing, Jenora translates clinical insights into everyday self-navigation.
What devices and platforms does Jenora work on?
Jenora is available on iOS, Android, and as a full-featured web app accessible in any modern desktop or mobile browser. Your account, compass settings, and check-ins sync seamlessly across all your devices so you can reflect on your phone or plan on a larger screen.
Fit, Anti-Fit & Pricing
Who is Jenora designed for?
Jenora is designed for anyone who feels their life is out of sync or drifting and wants a structured, values-based daily system to stay grounded. It is especially helpful for individuals navigating major life transitions, sustaining recovery after inpatient rehab or therapy, managing persistent stress and burnout, or seeking deeper alignment between their values and daily habits.
Who is Jenora NOT a good fit for?
Jenora is not for people seeking a passive, 1-tap mood rater, nor is it a replacement for licensed therapy, medical treatment, or emergency crisis intervention. Jenora is an active self-navigation system that requires honest, daily engagement with your personal compass, reflection prompts, and habit adjustments.
Can I try Jenora before subscribing?
Yes. Jenora offers a 14-day free trial of Premium with an annual subscription. You'll see the full price and subscription terms before the trial begins.
Is Jenora a replacement for therapy or a medical device?
No. Jenora is a mental health and therapy companion you can use independently or alongside therapy. It is not a medical device or clinical diagnostic platform, and its tools and reflections do not replace professional medical or mental health care.
What happens if I experience a crisis while using Jenora?
Jenora is not an emergency monitoring service and cannot provide real-time crisis intervention. If your check-ins or entries indicate acute safety concerns, the app automatically surfaces location-aware emergency numbers and crisis hotlines to connect you immediately with professional human care.
Situational Guidance & Real-Life Scenarios
How does Jenora help someone transitioning out of a 30-day rehab program?
Jenora provides a structured daily anchor that replaces the rigid schedule of inpatient rehab with a flexible, values-based routine for real life. It helps you establish your 'In Sync' baseline routines, identify early 'Drifting' signals before they escalate, and clearly define your non-negotiable 'Bottom Line' safety boundaries during the vulnerable post-treatment transition.
How does Jenora support mood swings and emotional unmasking in early sobriety?
Jenora's pattern engine helps you track and make sense of the emotional surges, anxiety, and irritability that often appear when substances or compulsive habits are removed. By logging somatic signals, thoughts, and triggers in your 'Drifting' state, you learn to observe intense emotions with curiosity rather than reacting impulsively.
What is the Distress Lab and how does it handle cravings or sudden anxiety?
The Distress Lab is a 1-minute guided exercise based on acceptance and 'urge surfing' principles designed for moments when an intense urge or distress spike occurs. It guides you to locate physical tension in your body, breathe through the sensation without resisting it, and observe the wave subside naturally without acting on it.
Can Jenora help identify interpersonal friction, like anxious-avoidant relationship cycles?
Yes. While Jenora is an individual tool rather than couples therapy, its reflection prompts and psychoeducational library help you recognize how relationship stress triggers your personal drift patterns—empowering you to pause, communicate clearly, and respond according to your relational values instead of automatic defenses.
Therapist Collaboration & Support
How do therapists use Jenora with their clients between sessions?
Therapist Connection gives therapists consented, client-selected progress information over time—including check-ins, completed activities, and relevant summaries—so conversations can start with useful context between sessions, rather than relying solely on retrospective memory.
Can my therapist see my private journal or sensitive check-ins?
Only if you explicitly choose to share them. Therapist access is strictly opt-in and granular—you select exactly which data categories to share, and you can revoke your therapist's access at any moment with immediate effect from your privacy settings.
Does my therapist have to use Jenora for me to benefit from it?
No. Jenora is fully standalone and designed to provide immense personal value on its own. If you do work with a counselor or therapist, connecting with them is an optional enhancement that enriches your sessions.
Privacy, Security & Ethical AI
How does Jenora protect my personal data?
Jenora encrypts all personal data in transit using TLS and at rest using AES-256 encryption on Google Firebase (a SOC 2 Type II and ISO 27001 certified platform). We enforce strict role-based access controls and audit logging to ensure your sensitive wellbeing data remains completely secure.
Does Jenora sell or monetize my private information?
No, absolutely not. Jenora will never sell, rent, trade, or monetize your personal information or journal entries. Your data is used exclusively to power your personal compass and app experience.
Does Jenora use AI, and can I opt out of AI features?
Yes, Jenora uses carefully constrained AI for optional journal reflection summaries and conversational prompts through our companion, Ori. All AI features are clearly labeled, never used for clinical diagnoses or automated assessments, and you can disable AI features entirely in your account settings while retaining full use of the app.
Do I have to connect biometric data like Apple Health?
No. Connecting biometric data (such as sleep, heart rate, or physical activity) is 100% optional and read-only. If connected, it simply helps you discover correlations between physical patterns and emotional drift, but the core compass works completely without it.